Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about visiting the Christmas park.
The park is open from 5 PM to Midnight daily throughout the holiday season, including Christmas Day and New Year's Day.
Yes, we accept all major credit cards, including Visa, MasterCard, American Express, Discover and debit cards.
Yes, we accept cash for entry fees, rentals and food vendors.
Yes. Any change from a cash payment will be provided back as a credit on a card.
Yes, there are ATMs located near the entrance and throughout the park for your convenience.
If you need to change your ticket date, please visit our Guest Services box office on the day you plan to visit. Our staff will assist you in updating your tickets for entry. Please note that changes cannot be processed over the phone.
Yes, we host various live events throughout our season. Please check our website for the latest schedule.
The Christmas park features immersive Christmas trails, Ripley's museum, amusement rides, live shows, restrooms, resting areas, food vendors, and a designated stroller and scooter rental location just outside admissions.
Yes, we offer group discounts for parties of 10 or more. Please contact our customer service line at 305-927-3440 or email us your request.
Yes, we offer a military discount for active-duty and retired military personnel. A valid military ID must be presented at our Guest Services admission office to receive the discount.
Yes, the park is fully accessible. We also offer wheelchair rentals.
Yes, we offer electric scooters, wheelchairs and strollers for rent.
Yes, ample free parking is available for all visitors, including marked ADA parking spaces.
Outside food and drinks are not allowed, but we have plenty of food vendors available throughout the park.
The park remains open during light rain, but severe weather may lead to closures. Please check our website or social media for updates.
Please visit our Guest Services box office or contact us at 305-927-3440. We keep lost items for a limited time, so please report them as soon as possible.
In the event of an emergency, please locate a park staff member immediately. We have fire rescue and police personnel on-site to respond to emergencies and help ensure your safety.





